If the IT Department has not notified you that Two-factor Authentication is enabled on your Microsoft 365 account please send a request for it to be enabled. Once IT enables the additional security measures follow the steps below.


To complete your enrollment in 2FA, please login to https://portal.office.com. If you are already logged into one of the Microsoft 365 services, please sign out and sign back in to complete the enrollment. It will have steps for you to follow to complete. 

After you sign in to your work account, you'll see a prompt that asks you to provide more information before it lets you access your account.

After you select Next from the prompt, a keep your account secure wizard appears, showing the methods you can use to for 2FA. You can receive a text message with a code or for the more secure option, use the Microsoft Authenticator app to receive notifications on your smart phone.

Receive Microsoft Authenticator App notification (Mobile app) - Recommended Method 

Select Mobile app from the drop down box and select "Receive notifications for verification"

Click Set up and follow the prompts to install the Microsoft Authenticator app on your smartphone and register your account with the app. Choose the option to scan QR code in the app and scan the image on your computer screen.


After your account is registered with the Microsoft Authenticator app click Next to proceed with the registration process. Click next and respond to the notification message on your smartphone to approve the login. 

Receive Text Messages with 2FA code - Enter your cell phone number and follow the prompts to complete registration.

One thing to mention, if you use your email on your mobile device, you will have to use the Outlook app that can be found in either the Apple App Store or the Google Play Store, since that app is guaranteed to work with the modern authentication required to complete the two-factor authentication. If you have any questions, please submit a ticket.
Outlook App - Apple App Store Outlook App - Google Play Store