If you have forgotten your password or your account is locked, it is very simply to regain access with password self-service.
Simply click forgot password when attempting to login. You will be prompted for your email address again and to answer a CAPTCHA to prove you are a human. No robots allowed here!
Once you have verified that you are a human you will be asked to clarify the issue you are experiencing. A forgotten password or inability to access the account.
Next is choosing the identity verification method you would like to use. These are the methods setup when you completed the self-service registration process.
Once verification is completed you will be able to set a new password.